Find quick answers to the most common questions about ROUTINEE™ products, orders, shipping, and returns. If you don't find what you're looking for, please reach out via our Contact Us page.
Products & Usage
Are ROUTINEE™ products suitable for all skin types?
Our products are formulated to suit a wide range of skin types. However, as everyone's skin is different, we recommend reviewing the ingredient list and directions on each product page, and performing a patch test before first use. If you have a specific skin condition, please consult a dermatologist.
Should I do a patch test?
Yes. We recommend applying a small amount to your inner forearm and waiting 24 hours before using any new product on your face, especially products containing active ingredients.
Are your products cruelty-free?
ROUTINEE™ products are intended as cosmetic products for external use only and are not tested on animals.
How do I know which products to use together?
Our range is designed to work as a complete routine — cleanse, treat, moisturise, and protect. Each product page explains where it fits in your AM/PM routine. When in doubt, introduce one new active product at a time.
Orders & Payment
What payment methods do you accept?
We accept credit and debit cards, UPI, net banking, digital wallets, and Cash on Delivery (where available). For full details, see our Payment Policy.
Can I modify or cancel my order after placing it?
Orders can be cancelled only before they are processed or dispatched. Once shipped, an order cannot be cancelled. Please contact us as soon as possible if you need to make a change.
I was charged but didn't receive an order confirmation. What do I do?
Please check your spam or junk folder first. If you still can't find it, email care@routinee.in with your transaction reference, registered email, and mobile number, and we'll resolve it quickly.
Shipping & Delivery
Where do you ship?
We currently deliver across most serviceable pin codes within India. International shipping isn't available yet but will be introduced in the future.
How long will my order take to arrive?
Orders are usually processed within 1–2 business days. After dispatch, delivery typically takes 2–4 business days for metro cities, 3–7 for other cities and towns, and 5–10 for remote locations. See our Shipping Policy for details.
How do I track my order?
Once your order ships, you'll receive tracking details by email and/or SMS/WhatsApp. You can also use our Track Order page.
Returns & Refunds
What is your return policy?
We offer replacements or refunds for products that arrive damaged, defective, expired, incorrect, or incomplete. For hygiene and safety reasons, opened or used products are not eligible unless they qualify under one of these conditions. Full details are in our Return & Refund Policy.
How quickly must I report an issue?
Please notify us within 48 hours of delivery confirmation, with your order number and clear photographs of the package and product. For empty or tampered parcels, an unboxing video is strongly recommended.
When will I receive my refund?
Approved refunds for prepaid orders are initiated to your original payment method within 5–7 business days after the returned product passes our quality inspection. The actual credit timeline depends on your bank or payment provider.
Still Have Questions?
Our team is here to help. Email us at care@routinee.in or visit our Contact Us page. We aim to respond within 24–48 hours.
