Return & Refund Policy

Effective Date: 01 October 2026

Last Updated: 01 October 2026

At ROUTINEE™, a brand of SAS Fashion and Retail Private Limited, we are committed to delivering premium-quality skincare products that are carefully manufactured, quality-tested, and securely packed before dispatch. Customer satisfaction is important to us, and if you experience any issue with your order, we are here to assist you.

This policy applies only to orders placed on www.routinee.in. Orders placed through online marketplaces or quick commerce platforms (such as Amazon, Flipkart, Nykaa, or Blinkit) are governed by the return and refund policies of the respective platform.

Eligibility for Returns, Replacements & Refunds

ROUTINEE™ offers a replacement or refund only under the following circumstances:

You received an incorrect product.
You received a damaged product.
You received an expired product.
You received a defective product due to a manufacturing issue.
You received an incomplete order or an empty package.
Your order was lost in transit and was not successfully delivered.

All requests are subject to verification and approval by our Customer Support team.

Products Not Eligible for Return

For hygiene, safety, and quality reasons, the following products are not eligible for return, exchange, or refund:

Products that have been opened, used, tested, or partially consumed.
Products returned without the original packaging or labels.
Products purchased by mistake or no longer required.
Products where the customer does not like the fragrance, texture, consistency, colour, or personal experience after use.
Products that do not suit an individual's skin type or do not produce the expected results.
Products damaged due to misuse, improper storage, negligence, or failure to follow the usage instructions.
Requests submitted after the return request period has expired.

No Returns on Opened or Used Products

Due to the hygienic nature of skincare and cosmetic products, ROUTINEE™ does not accept returns, exchanges, or refunds for products that have been opened, used, or partially consumed, unless the product received is damaged, defective, expired, incorrect, or otherwise qualifies under this policy.

As skincare products may perform differently depending on individual skin types, allergies, lifestyle, and environmental factors, dissatisfaction based on personal preference or product performance does not qualify for a return or refund.

We encourage customers to carefully review the product description, ingredient list, directions for use, and suitability information before placing an order. If you require assistance before purchasing, our Customer Support team will be happy to help.

Return Request Timeline

If you receive a damaged, defective, incorrect, expired, or incomplete order, you must notify us within 48 hours from delivery confirmation (as recorded by the courier partner’s delivery scan).

Requests received after this period may not be eligible for a replacement or refund.

How to Raise a Return Request

Please contact our Customer Support team by email with the following details:

Order Number
Full Name
Registered Email Address
Registered Mobile Number
Reason for the request
Clear photographs of: the outer shipping package, the product received, product label showing the batch number (where applicable), and the damage or defect (if applicable)

For claims involving an empty package, missing items, or a tampered parcel, customers are strongly advised to record a continuous unboxing video from the moment the sealed package is opened. This video may be required to validate the claim.

Customer Support Email: care@routinee.in

Return Approval Process

Once your request is received:

Our Customer Support team will review your request within 2 business days.
If your request is approved, we will arrange a reverse pickup wherever reverse logistics services are available.
In locations where reverse pickup is unavailable, customers may be requested to self-ship the product. Reasonable courier charges may be reimbursed upon prior approval and submission of a valid courier receipt.

Inspection of Returned Products

After the returned product reaches our warehouse, it will undergo a quality inspection.

If the reported issue is verified, ROUTINEE™ will, at its sole discretion:

Send a replacement product (subject to product availability); or
Process a refund to the original payment method.

ROUTINEE™ reserves the right to reject any claim if the returned product does not match the reported issue or if the return conditions under this policy are not satisfied.

Refund Process

All refunds and replacements are processed only after the returned product has successfully passed our quality inspection as described above.

Once the refund has been approved:

Prepaid Orders

Refunds will be initiated to the original payment method within 5–7 business days. The actual credit timeline may vary depending on your bank or payment service provider.

Cash on Delivery (COD) Orders

Refunds for COD orders will be processed through bank transfer, UPI, or any other payment method approved by ROUTINEE™ after collecting the necessary payment details from the customer.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
Approved cancellations for prepaid orders will be refunded to the original payment method.