Terms & Conditions

Effective Date: 01 October 2026

Last Updated: 01 October 2026

Welcome to ROUTINEE™, a brand owned and operated by SAS Fashion and Retail Private Limited ("ROUTINEE™", "Company", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of the ROUTINEE™ website, products, and services ("Website"). By accessing, browsing, registering, or placing an order on our website www.routinee.in, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1.1 You must be at least 18 years of age and legally competent to enter into a binding contract under the laws of India.

1.2 By using this Website, you confirm that you satisfy the above eligibility requirements.

2. Account Registration

To access certain features of the Website or place orders, you may be required to create an account.

You agree to:

Provide accurate and complete information.
Keep your account details updated.
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities carried out through your account.
Notify us immediately if you suspect any unauthorized access to your account.

ROUTINEE™ shall not be responsible for any loss resulting from unauthorized use of your account.

3. Orders and Acceptance

3.1 All orders placed through the Website are subject to acceptance and availability.

3.2 ROUTINEE™ reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.
Request additional verification before processing an order.

3.3 Receipt of an order confirmation email does not constitute acceptance of your order. Acceptance occurs only after your order has been processed and dispatched.

4. Pricing & Payments

4.1 All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified.

4.2 ROUTINEE™ reserves the right to change product prices, promotional offers, and discounts at any time without prior notice.

4.3 Payments are processed through secure third-party payment gateways. ROUTINEE™ does not store complete credit card, debit card, or banking information.

5. Shipping, Returns & Refunds

Orders are processed and delivered in accordance with our:

Shipping Policy
Return & Refund Policy
Payment Policy

These policies form an integral part of these Terms & Conditions.

For the purposes of these Terms and the policies referred to above, “business day” means Monday to Friday, excluding public holidays in India.

6. User Responsibilities

You agree not to:

Use the Website for any unlawful purpose.
Violate any applicable laws or regulations.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Submit false or misleading information.
Copy, scrape, reproduce, or misuse Website content.
Interfere with the Website's normal functioning.

7. Product Information

We strive to ensure that all product descriptions, images, ingredient lists, pricing, and other information displayed on the Website are accurate.

However:

Product packaging may vary from images shown.
Colours may appear differently depending on your screen settings.
Minor variations in packaging or design do not affect product quality.

ROUTINEE™ reserves the right to correct any errors or omissions without prior notice.

8. Product Suitability & Medical Disclaimer

ROUTINEE™ products are cosmetic products intended for external use only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on skin type, lifestyle, allergies, environmental conditions, and proper usage.

Customers with sensitive skin, allergies, or existing dermatological conditions should perform a patch test before use and consult a qualified dermatologist where necessary.

ROUTINEE™ shall not be liable for adverse reactions arising from improper use, failure to follow instructions, undisclosed allergies, or individual skin sensitivities.

9. Intellectual Property

All content available on the Website, including but not limited to:

ROUTINEE™ name
Logos
Trademarks
Product names
Packaging designs
Images
Videos
Graphics
Text
Website design
Product descriptions

are owned by or licensed to SAS Fashion and Retail Private Limited and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Intellectual Property Complaints

If you believe that any content on our Website infringes your intellectual property rights, please contact us at legal@routinee.in or grievance@routinee.in with supporting details, including a description of the content in question and the basis of your claim, so that we may investigate the matter.

10. Third-Party Links

The Website may contain links to third-party websites or services.

These websites operate independently and are governed by their own terms and privacy policies.

ROUTINEE™ is not responsible for the content, accuracy, availability, or practices of any third-party website.

11. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, processing, and use of your personal information in accordance with our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law, ROUTINEE™ shall not be liable for any:

Indirect or consequential damages.
Loss of profits or business.
Data loss.
Website interruptions.
Delay in deliveries caused by logistics partners.
Technical failures.
Internet outages.
Events beyond our reasonable control, including natural disasters, strikes, pandemics, governmental actions, or force majeure events.

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless SAS Fashion and Retail Private Limited, its directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from:

Your misuse of the Website.
Violation of these Terms.
Infringement of third-party rights.
Violation of applicable laws.

14. Suspension & Termination

ROUTINEE™ reserves the right to suspend, restrict, or terminate access to the Website without prior notice if:

These Terms are violated.
Fraudulent or suspicious activity is detected.
Unauthorized access is attempted.
False information is provided.
Any activity threatens the security or operation of the Website.

15. Changes to the Website

We reserve the right to:

Modify Website features.
Introduce or discontinue products.
Change pricing.
Update policies.

without prior notice.

16. Changes to These Terms

ROUTINEE™ may revise these Terms & Conditions from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Continued use of the Website after such updates constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

18. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, any grievance relating to orders, services, Website content, or the processing of personal data may be addressed to our Grievance Officer:

Grievance Officer: Ram Charan Teja Pechetti

SAS Fashion and Retail Private Limited

Email: grievance@routinee.in

Address: Unit No. 825, Lodha Signet 1, Premier Colony, Ground Floor, Kalyan, Thane, Maharashtra – 421204, India

We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within 15 business days, and in any event within one (1) month from the date of receipt, in accordance with applicable law. For full details, please refer to our Grievance Redressal & Privacy Requests page.