Shipping Policy

Effective Date: 01 October 2026

Last Updated: 01 October 2026

At ROUTINEE™, a brand of SAS Fashion and Retail Private Limited, we strive to deliver your orders safely, efficiently, and on time.

Delivery Coverage

We currently deliver across most serviceable pin codes in India through our trusted logistics partners.

Delivery availability is determined based on the pin code entered during checkout. If your location becomes unserviceable after your order is placed, we will notify you and process a refund for prepaid orders in accordance with our Refund Policy.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, promotional events, or high order volumes, processing may take slightly longer.

Estimated Delivery Time

After dispatch, delivery generally takes:

Metro Cities: 2–4 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, transportation delays, or other unforeseen circumstances beyond our control.

Shipping Charges

Prepaid Orders: Shipping charges will be displayed during checkout. Free shipping may be offered on eligible orders as part of ongoing promotions.
Cash on Delivery (COD): An additional COD handling fee may apply and will be displayed during checkout before payment confirmation.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS/WhatsApp notification containing your tracking details. You can use the tracking link to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make up to three delivery attempts. If the delivery cannot be completed after these attempts, the shipment may be returned to us. Additional shipping charges may apply if a re-dispatch is requested.

Address Accuracy

Please ensure that your name, complete delivery address, landmark (if applicable), mobile number, and pin code are accurate at the time of placing your order.

Once an order has been confirmed, changes to the shipping address may not be possible.

Each order can be shipped to only one delivery address.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location. In such cases, you will receive separate tracking details for each shipment.

Undeliverable Orders

Orders may be cancelled due to reasons including:

Non-serviceable delivery location
Incorrect or incomplete address
Repeated unsuccessful delivery attempts
Force majeure events or operational constraints

For prepaid orders, eligible refunds will be processed to the original payment method in accordance with our Refund Policy.

High-Value Orders

For security purposes, ROUTINEE™ may contact customers to verify high-value orders before dispatch. Failure to complete the verification may result in order cancellation.

International Shipping

At present, ROUTINEE™ delivers only within India.

International shipping will be introduced in the future. Updates will be announced on our official website and social media channels.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support within 48 hours of delivery confirmation (as recorded by the courier partner’s delivery scan) with your order number and clear photographs of the package and product.

Please refer to our Return & Refund Policy for complete details regarding eligibility and the claims process.

Force Majeure

Delivery timelines may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, government restrictions, pandemics, transportation disruptions, or other force majeure events. In such cases, ROUTINEE™ will make reasonable efforts to keep you informed and to complete delivery at the earliest opportunity.