Get in touch

We're here to help

Have questions? Our team is ready to assist you with any inquiries about our products and services.

Support hours

Monday - Friday: 9:00 AM - 6:00 PM IST

Get in Touch

📧

Customer Support

For orders, shipping, returns, refunds, product enquiries, and general assistance.
Expected response time: within 24–48 hours.

care@routinee.in
🔒

Privacy Requests

For requests relating to your Personal Data, our Privacy Policy, or the Digital Personal Data Protection Act, 2023 (DPDP Act).
Privacy Officer: Anushna Pechetti

privacy@routinee.in
⚖️

Grievance Redressal

For unresolved customer complaints or grievances.
Acknowledgement: within 48 hours
Resolution: within 15 business days.

grievance@routinee.in
🤝

Business & Partnership Enquiries

Retail partnerships, distribution, collaborations, influencers, and business enquiries.

business@routinee.in

Registered Office

Address

SAS Fashion and Retail Private Limited
Unit No. 825, Lodha Signet 1, Premier Colony, Ground Floor, Kalyan, Thane, Maharashtra – 421204, India
📞 +91 96797 71408

CIN

U14101MR2026PTC475754

Contact us

Get in Touch

We're always happy to help. Whether you have questions about your order, returns, shipping or general skincare advice, our dedicated team is here for you.

Routinee Care

Customer Support
care@routinee.in
Product enquiries, account help, skincare advice and general assistance.

Routinee Orders

Orders
orders@routinee.in
Order confirmations, billing questions and purchase assistance.

Returns

Returns & Refunds
returns@routinee.in
Return requests, refund status and damaged product claims.

Shipping

Shipping Queries
shipping@routinee.in
Shipping charges, delivery timelines and courier information.

Order Tracking

Track Order
tracking@routinee.in
Shipment tracking, dispatch updates and delivery status.

Customer Experience

Feedback
experience@routinee.in
Share your feedback, reviews and suggestions to help us improve.

Business & Media Enquiries

Press & Collaborations: pr@routinee.in

Marketing Offers: offers@routinee.in