Payment Policy

Effective Date: 01 October 2026

Last Updated: 01 October 2026

At ROUTINEE™, operated by SAS Fashion and Retail Private Limited, we are committed to providing a secure, convenient, and seamless payment experience for our customers.

Accepted Payment Methods

We currently accept the following payment options:

Cash on Delivery (COD) (where available)
Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Other payment methods made available at checkout

We accept major card networks including Visa, Mastercard, American Express, Diners Club, Rupay and other supported payment methods through our payment partners.

Card Payments

When making a payment using a credit or debit card, you may be required to provide:

Card Number
Cardholder Name
Expiry Date
CVV/CVC Security Code
One-Time Password (OTP) or any additional authentication required by your bank

Your payment details are processed securely by our authorized payment service providers. ROUTINEE™ does not store your complete card or banking information on its servers.

Payment Security

All online transactions are encrypted and processed through secure payment gateways that comply with applicable security standards. We take reasonable measures to ensure that your payment information remains protected throughout the transaction process.

Payment Confirmation

Once your payment is successfully completed, you will receive an order confirmation via your registered email address and/or mobile number. If you do not receive an order confirmation within a reasonable time, please check your spam or junk folder before contacting us.

Failed or Pending Transactions

If the payment amount has been debited from your account but you have not received an order confirmation, please contact our Customer Support with the following details:

Transaction Reference Number (UTR/Transaction ID)
Registered Email Address
Registered Mobile Number
Date and Time of Transaction
Amount Paid

Customer Support Email: care@routinee.in

Our team will coordinate with the payment gateway and your bank, if required, to resolve the issue as quickly as possible.

Payment Service Providers

ROUTINEE™ uses trusted third-party payment gateway providers to securely process online payments. During checkout, you may be redirected to the website or interface of our payment service provider to complete your transaction.

Please note that these third-party platforms operate independently and are governed by their own privacy policies and terms of service. ROUTINEE™ is not responsible for the content, policies, or practices of third-party payment providers.

Cash on Delivery (COD)

Cash on Delivery is available only for eligible products and serviceable pin codes. ROUTINEE™ reserves the right to enable or disable the COD option for specific products, locations, promotional campaigns, or customer accounts without prior notice.